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FREQUENTLY ASKED QUESTIONS

WHAT CAN I DO WHEN A PRODUCT IS OUT OF STOCK?

Please email our Customer Care Centre at webshop@miele.com.my or call our Miele Contact Centre at +603 6209 0288 (Mon - Fri, 9am - 6pm. Closed on Weekends and Public Holidays.) to check on stock availability date.

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HOW MUCH SHIPPING COSTS DO YOU CHARGE?

A delivery charge of RM20 applies to orders below RM600. Online orders above RM600 will enjoy free delivery. Please allow 5-7 working days for delivery.

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CAN I PLACE AN ORDER BY TELEPHONE OR FAX?

No. Please create an account and you will gain access to a wide range of benefits:

  • Easier Order Tracking
  • Faster checkout
  • Create and manage your address book
  • Comprehensive view of your order history
  • Quick access to products saved in your shopping cart

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HOW DO I REDEEM A GIFT CARD OR CERTIFICATE?

Enter the promotion code you’ve received as printed on the promotion code bar on the shopping cart page. Please email our Customer Care Centre at webshop@miele.com.my, alternatively you can call our Miele Contact Centre at +603 6209 0288 (Mon - Fri, 9am - 6pm. Closed on Weekends and Public Holidays.) if you have any issues entering your promotion code.

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MY ORDER HAS NOT ARRIVED YET.
Please allow 5 - 7 working days for delivery. If your delivery has not arrived within this timeframe, please email our Customer Care Centre at webshop@miele.com.my, alternatively you can call our Miele Contact Centre at +603 6209 0288 (Mon - Fri, 9am - 6pm. Closed on Weekends and Public Holidays.).

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I WANT TO RETURN A PRODUCT FROM MY LAST ORDER.
Please refer to our returns policy for details.

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I CAN'T LOGIN TO MY ACCOUNT.
Please click on Forget password at My Account login screen. For security purposes, please provide your email address, first and last name. We will then send you an email with a link. Follow this link to create a new password. If you have any problems or need help, please email our Customer Care Centre at webshop@miele.com.my, alternatively you can call our Miele Contact Centre at +603 6209 0288 (Mon - Fri, 9am - 6pm. Closed on Weekends and Public Holidays.).

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MY ADDRESS HAS CHANGED.

To change your delivery address after you have placed your order online, please email our Customer Care Centre at webshop@miele.com.my, alternatively you can call our Miele Contact Centre at +603 6209 0288 (Mon - Fri, 9am - 6pm. Closed on Weekends and Public Holidays.). Unfortunately, we may not be able to change your address details if your product has already been dispatched from our warehouse facilities.

If you have moved and would like to update your details, simply log into your account, click on your profile settings and edit your address under 'Addresses'. If you are having trouble making any amendments, please email our Customer Care Centre at webshop@miele.com.my, alternatively you can call our Miele Contact Centre at +603 6209 0288 (Mon - Fri, 9am - 6pm. Closed on Weekends and Public Holidays.).

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HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO YOUR NEWSLETTER?
Please email our Customer Care Centre at webshop@miele.com.my, alternatively you can call our Miele Contact Centre at +603 6209 0288 (Mon - Fri, 9am - 6pm. Closed on Weekends and Public Holidays.).

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Miele Contact Centre
Business hours: Monday - Friday: 9am - 6pm (Closed on Weekends and Public Holidays)
Contact Number: +603 6209 0288
Email Address: webshop@miele.com.my